Updated 1 October 2026 · England
Looking to rent a home? Please see our separate tenant fee schedule.
Letting & management
Percentage fees are calculated on the rent payable for the period covered by the agency agreement. That agreement must state the charging period, when payment is due, termination rights and any expressly agreed continuation commission. An assured periodic tenancy has no fixed end date or automatic renewal event.
| Service | Total fee |
|---|---|
| Letting service · long letTenant introduction and letting service. Management is not included. | 11% |
| Letting service · short letOnly where a lawful short-let arrangement is appropriate; not a fixed-term alternative to an assured periodic tenancy. | 20% |
| Management serviceAdditional to the letting fee where both services are instructed. The management scope is agreed separately. | 6% |
| Letting & management · long letCombined total: 11% letting plus 6% management. The management fee is not added again. | 17% |
| Letting & management · short letCombined total: 20% letting plus 6% management. The management fee is not added again. | 26% |
Total letting cost is the applicable commission plus the £360 tenancy-document charge and £60 for each authorised reference commissioned. Separately requested services and third-party costs are additional, as set out below.
Illustration: at £5,000 rent per month, the total long-let letting fee is £550; letting and management together are £850 per month of the agreed charging period.
Tenancy preparation & administration
| Service | Total fee |
|---|---|
| Tenancy documentsOne charge on completion, including where the landlord or tenant supplies the agreement. | £360 |
| Requested substantive renewal or variation documentsPer separately requested document. No charge applies merely because an assured periodic tenancy continues. | £360 |
| Tenant or guarantor referencePer authorised reference commissioned. Standard provider cost is included. | £60 per person |
- Inventory, check-in & check-out
These are third-party services quoted according to the property’s size, furnishing and work required. The supplier’s actual total, including any applicable VAT, will be disclosed and agreed before instruction.
For tenancies covered by the Tenant Fees Act, these charges are the landlord’s responsibility. A tenant is not charged an inventory or check-out fee.
- Change of tenant
Any additional landlord administration, referencing or documentation work must be identified and priced in writing before it is carried out. This is not authority to impose a prohibited charge on the tenant.
Additional management services
Routine repair coordination is included in the management service. The contractor’s bill remains payable by the landlord. Non-routine work and major works require separate instruction as described below.
| Service | Total fee |
|---|---|
| Non-routine management and major worksExtra work agreed separately, including organising works above £1,200. We agree the scope, estimate and cap first, and apply one fee calculation only. | Higher of £78 per hour or 12% of the works cost |
| Deposit adjudication preparationAuthorised factual administration with an estimate. Routine deposit negotiation is included in management. | £78 per hour |
| Vacant management after four weeksOnly where separately instructed during a continuing management appointment. The annual percentage is apportioned daily. | 3.6% per annum of the last annualised rent |
Expenses & other arrangements
- Bank remittance to the landlord
Rent collection and remittance are not currently available. Once available and separately agreed, the charge is £2.50 for each UK outgoing transfer or £7.50 for each overseas outgoing transfer. Separate bank or currency charges are disclosed first.
- Withdrawal after an accepted offer
£60 per hour plus approved expenses for reasonable, evidenced work already authorised, less savings and charges already paid. Applicable cancellation rights take priority.
- Marketing & third-party services
Ordinary photography and advertising are included in the letting service. Inventory, check-in, check-out, safety reports, contractors, keys, couriers and specialist advertising are charged at the approved quote. Each supplier and total cost is disclosed before commitment.
- Rent, deposits & client money
Fenixos does not currently receive or hold client money. Rent and deposits must be paid directly to the recipient identified in the written payment instructions. Our own fees are invoiced separately. See our current client-money arrangements.
Questions & redress
Contact sofien@fenixos.co.uk to discuss this schedule. FENIXOS LTD is a member of Property Redress, membership PRS060699. View our membership certificate and complaints procedure.
This schedule does not appoint FENIXOS as your agent. Your selected service, total rate, charging period, VAT treatment, payment terms and cancellation rights are confirmed in the signed lettings appointment and terms.